At Maniq Ceylon, we understand the importance of prompt delivery and reliable shipping services when it comes to receiving your gemstone purchases. Here’s what you need to know about our delivery and dispatch process:

1. Shipping within Australia: Currently, we offer shipping services exclusively within Australia. Whether you’re in bustling cities like Sydney or Melbourne, or in more remote areas, we strive to ensure that your gemstones reach you wherever you are in the country.
2. Dispatch Times: We aim to process and dispatch orders as quickly as possible. Orders placed on business days (Monday to Friday, excluding public holidays) typically undergo processing within 1-2 business days. However, please note that during peak periods or special promotions, dispatch times may be slightly longer.
3. Shipping Methods: We utilize reputable courier services to ensure the safe and timely delivery of your gemstone purchases. Depending on your location and shipping preferences, you may have the option to choose from standard shipping or express shipping at checkout. Please note that delivery times may vary based on your chosen shipping method and location.
4. Shipping Costs: Shipping costs are calculated based on factors such as the weight and dimensions of your order, as well as your delivery location. You can view the applicable shipping fees for your order during the checkout process before making payment. Occasionally, we may offer promotions or discounts on shipping fees, so be sure to keep an eye out for any special offers.
5. Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimate its arrival date. If you have any questions or concerns about the status of your order, our customer service team is here to assist you.
6. Delivery Times: The estimated delivery times for standard and express shipping options may vary depending on your location and the courier service used. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances such as inclement weather or postal delays may impact delivery times.
7. Signature on Delivery: For added security and peace of mind, some orders may require a signature upon delivery. If you are unavailable to sign for your package, the courier service may leave a card with instructions for collecting your parcel from a nearby post office or arranging a re-delivery.
8. Delivery Address: Please ensure that the delivery address provided at checkout is accurate and complete to avoid any delays or issues with your order’s delivery. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If you have any questions or special requests regarding delivery and dispatch, please don’t hesitate to contact our customer service team at info@maniqceylon.com. Thank you for choosing Maniq Ceylon for your gemstone purchases. We look forward to serving you!